Here’s the scenario: You paid for 5 years of TSA precheck, but for some reason your boarding pass doesn’t list it!
Luckily, you’re not out of options. Turns out you can send a direct message to the TSA on Twitter: https://twitter.com/AskTSA to get help very quickly during business hours.
I got multiple responses back within 30 minutes each time.
I didn’t get TSA Precheck on my flight tomorrow with American Airlines – XXXXX.
Can you please check why?
4h 2 hours ago
We’d love to help, Brian. Please send us your full name, KTN and confirmation number so we can look into this for you. Thanks! – Ross
4h 2 hours ago
Known Traveler Number (KTN):XXXXXXX
Record Locator: XXXXXX
No worries, Brian. We’ll do some research on your behalf and let you know as soon as we have an update. – Ross
2h 18 seconds ago
Hi, Brian. Thanks for being patient while we looked into this for you. Our research indicates that your date of birth was 10 years off in your American Airlines profile. We worked with our friends at American Airlines on your behalf to get it fixed in your reservation for tomorrows flight. You can now reprint your boarding pass or refresh your mobile app to see the TSA Pre✓® indicator. American Airline has let us know they are currently working on getting it permanently fixed in your American Airlines profile. Let us know if we can be of further assistance. – Ross
54m 13 minutes ago
Thanks so much! Do you know if it is fixed on the return flight too?
Hi Brian. American Air fixed it and it should apply to all flights in this record locator. If the TSA Pre✓® does not appear when you check in for your return flight, please reach out to us again. We’ll take another look at it. – Kim